Harriet Carr
Customer Success Manager,
Gamma
Harriet works closely with organisations on the ever changing landscape of customer service and support in the contact centre space. She focuses at the intersection where ambitious, modern technology meets genuine, people-lead communication.
Using the touch points she has with customers, Harriet looks to facilitate ways in which SmartAgent & Connect will effectively meet strategic business goals, offer an authentic agent experience, and support the communities they speak to.
Sessions
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29-Nov-2023Employee & Customer Experience TheatreThe Future of Customer Contact: What's hot here and now to accelerate performance with AWS