Webinars
Here at Customer & User Experience Expo, we continue to find ways to inform on the future of the customer experience through informative and interactive sessions. 2021 is no exception and we continue to strive and stay connected.
Introducing ‘Customer & User Experience digital’ – bringing you the latest technology, products, and trends, straight to you virtually! Join us as we bring digital events to your screens, full of exciting and new interactive content, discussions, and practices.
Join us as we embark in interactive learning, and don’t forget to watch our previous events on demand for FREE.
Tune in and prepare your brand to survive and thrive in the post-lockdown world!
Build your business around your customers: What it takes to be really customer centric
The effects of the pandemic are still on top of mind for businesses. It's been a testing ground for organisations to understand how they can operate in the future. How can companies leverage innovative technology to make a real difference to their bottom line?
As omni-channel solutions become more common, businesses also need to implement management and security tools that help to ensure a consistent quality of service and a secure experience at every customer touchpoint. The agile cloud platform allows businesses to easily add features, like social, workforce optimisation, enabling leaders to have clear visibility into their contact centre’s ability to achieve critical KPIs. It also empowers remote working to maximise agent productivity while allowing seamless engagements across digital channels.
In this session, customers and experts will share their experiences and expertise on the digital gift that keeps on giving.
Takeaways:
- How the post-pandemic is going to affect customer engagement and experience
- How companies can leverage innovative technology
- How to engage your customers across multiple channels
- How to create a personalised experience, in order to scale and differentiate your business.
Customer expectations in the post-pandemic landscape
Evolving customer expectations are being driven by the development of technology and spawning multi-channel connection and engagement, which brands need to keep up with. Lockdown has forced many businesses into online retail/transactions/customer service where they had no presence before and increased demand for online engagement, which is likely to continue post-pandemic.
Takeaways:
- Insights into the challenges and opportunities created by the coronavirus pandemic
- 'What worked' moments of how businesses responded to the new situation
- How this experience has helped to shape customer expectations
- The best ways retailers can prepare their businesses to thrive in the new normal
Want to network?
You've watched online, but now it's time to share your knowledge and join us in November, as the customer engagement world reconnects FACE-TO-FACE at ExCeL London.