Head of Customer Experience, Colliers International
Hospitality management professional offering 16 years of experience in executing challenging responsibilities pertaining to guest relations management, front of house operations, corporate hospitality, food and beverage operations in the hospitality industry for luxury hotels and top property management organizations with a presence worldwide. Proven expertise in successfully handling queries and complaints by offering prompt and appropriate resolutions to all arising issues. Skilled in health check audits as well as maintaining effective interdepartmental liaison ensuring services offered exceed client expectations. Proactive individual, highly competent in developing various training modules including ‘service attitudes’ with prime emphasis on ‘being jointly responsible’ and ‘being extra caring’. Showcasing strong analytical skills, work ethic and the ability to build rapport with clients. Qualified with first class bachelor’s degree in Hotel Management, along with possessing good situational awareness and high attention to detail. Adept in ascertaining high calibre and effective performance standards while ensuring quality work by consistently maintaining highest service delivery standards. Success in my career is primarily due to my willingness and perseverance in making a difference in people’s lives and creating unexpected magical moments, with a natural ability to foresee them. My core strength is my people management skills and along with an extensive knowledge of recruitment strategy and team retention initiatives, I strive to deliver a bespoke service unique to each Client and their Customer Experience aspirations.