Suvi Lindfors is a CX professional and a founder. She started off her career as a management consultant in the area of customer-oriented business models. She been developing customer experience measurement and insight creation in global companies, including Microsoft, Nokia and Telia (SWE). She has Master’s Degree in Engineering and is also Lean Six Sigma Black Belt. She lives in Helsinki, Finland with her spouse and three kids. Now she is a founder at Lumoa and passionately guiding companies to make better decisions based on customer feedback.