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Martin Newman

Martin Newman

The Consumer Champion, The Customer First Group
Martin Newman is known globally as one of the foremost authorities on customer experience. Martin is a customer champion with extensive experience of the European, US and Asia Pacific markets and the author of the best selling book 100 Practical Ways to Improve Customer Experience, a finalist in the 2019 Business Book of the Year Awards. During Martin''s 35 years in consumer sectors he headed up the multi-channel operations of some of the world''s leading brands including Burberry, Intersport, Pentland Brands (Speedo, Berghaus) Harrods and Ted Baker. He then founded a global ecommerce and digital consultancy Practicology,before starting new ventures The Customer First Group and CustomerServiceAction.com