EMEA Solutions Lead, User Testing
Louis Granger heads up the Solutions Consulting team in EMEA for UserTesting, the leading Human Insight platform. Louis works with CX professionals across all verticals, helping them bring their Customer Experience initiatives to life through UserTesting. Louis brings extensive expertise in qualitative research, advising on how to harness Human Insights across all customer-facing touchpoints and bridge the customer empathy gap. Prior to UserTesting, Louis worked for a bespoke CX consultancy, working with organisations on their CX programmes across marketing, sales and service pillars.