Frederic Laziou is CEO of Puzzel, the leading European provider of cloud contact centre solutions. He is passionate about creating true customer-first tools that solve problems, deliver value and drive success for businesses. Prior to joining Puzzel, he served as CEO at Tacton Systems AB, a Swedish software vendor with operations in Germany, Poland, the US and Japan. He has also held leadership roles at 24 Solutions AB, Capgemini and Altran.