Speakers

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Celia Felgate

Celia Felgate

Director, Fresh Nous Limited
Fresh Nous director Celia has amassed a wealth of knowledge working for private sector clients and was a former Marketing Communications and Customer Experience manager at npower before branching out to start Fresh Nous. Celia loves nothing more than a day of customer journey mapping – a selection of white boards and coloured whiteboard pens and she is happy as Larry! Working with clients across the UK including Utilyx, SES Water and Network Rail, Celia has become a master at asking the difficult questions, uncovering what organisations are really doing to their customers and facilitating lightbulb moments that lead organisations closer to their customers. At Fresh Nous Celia is also responsible for all things content and oversees content creativity to help clients connect better with their audiences in their marketing and, specifically, supporting them in creating straightforward and relevant customer communication strategies.
Sessions