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How Personalisation can Help Grow Your Business
12 Jun 2020 PomegranateTo read the full article including examples from Pomegrante please click here Personalisation is so much more than simply addressing someone by their first name. Just imagine how many people you know ... -
Forget Simple. Think Effective.
02 Jun 2020 PomegranateTo read the full article including examples from Pomegrante please click here Stop playing with features and functions. If you seriously want digital success, you have to change your game. I am sure y ... -
Enterprise AI Chatbot
12 May 2020 SovranCustomers are more demanding than ever when it comes to not only judging but reviewing their customer experience (CX). Conversational user experience is a collective term for chatbots, messenger bots, ... -
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5 Reasons A VoiceBot Benefits Your Customer Contact
16 Mar 2020 SovranFind out why VoiceBots on a telephone interface are the next level to scale up and improve your customer experience. Contact Centre (internal and external), Call Centre, Help Desk or just a customer c ... -
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Optimising Mobile Websites - UX Series
22 Jan 2020Designing websites to be mobile friendly is no longer optional. In 2017, Digital Trends reported that 5 billion people across the world have a mobile phone connection, and in 2018 52% of all website t ... -
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Disrupting through CX
16 Jan 2020We live in a world of digital transformation and disruption, with many long-established companies being challenged by newcomers who take new approaches to offering products and services in a marketpla ... -
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How Customer Experience Can Save Retail
15 Jan 2020In the last couple of years, major brands such as Poundland, Toys R Us, Thomas Cook and most recently Mothercare have closed down, causing thousands of jobs to be lost. Other brands are feeling the pi ... -
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When it comes to knowing your customers is their gender still relevant?
14 Jan 2020 Guest blog by FreshNousWhenever we begin customer experience type projects, one of the key ingredients for success is the creation of a set of clearly defined customer personas. Unlocking what we know about our customers an ... -
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Is your contact centre protecting customer data?
13 Jan 2020 Guest blog by Enterprise Management 360Data breaches and cyber attacks occur daily, so it is vital that organisations develop robust security practices. In the contact centre, for example, protecting customer data is absolutely key to avoi ... -
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What the 21st Century office would look like according to the greatest minds of the 1960s
09 Jan 2020 Guest blog by Mark Wright, WorkplaceInsightWe're used to hearing people predict what The Office of the Future will look like. It's been going on for a very long time now and each new generation of commentators on the subject comes up with its ...