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The end of Privacy Shield and the problem facing the tech world
20 Aug 2020 SmartSurveyAs Head of Marketing for data collection experts SmartSurvey, Neil Stone, offers some thoughts and guidance around this issue, while looking at the potential impact of the Privacy Shield’s invalidatio ... -
Using Survey Platforms to Engage All Your Customer Experience Touchpoints
17 Aug 2020 SmartSurveyWith nearly two-thirds of respondents stating that personal experience has a major influence on their decisions about which brands they choose to do business with, the ability to provide a quality cus ... -
Improving Customer Experience Through Surveys and Customer Feedback Loops
13 Aug 2020 SmartSurveyConsidering that 79% of customers are more likely to make another purchase from a company that provides them with a good experience, it’s makes sound business sense to provide your own customers with ... -
Wasting your valuable content? Start making it count
24 Aug 2020 PomegranateMarketers spend their careers chasing metrics. We are obsessed with our dashboards and constantly check the performance of our campaigns. But have you ever pondered on the thought that you may be meas ... -
Pomegranate Accelerated Conversion Solutions
21 Aug 2020 PomegranateWhat’s the point in spending a significant budget on generating traffic but having gaping holes in your conversion bucket with friction-heavy e-commerce experiences? Most businesses are in the same bo ... -
Google experience: Big changes are coming, are you ready?
18 Aug 2020 PomegranateIt’s not just your poor reviews, and brochure concept sites that are pushing your customers away. A bad experience is also making your customers unfaithful. Statistics say that bad experience will onl ... -
The Customer Experience World Games
21 Jul 2020 LimetropyThe Customer Experience World Games was an idea that was born in response to the Covd-19 lockdown. During the early part of lockdown, we had been speaking to several CX individuals who were feeling di ... -
New frontiers in Customer Research
22 Jun 2020 PomegranateTo read the full article including examples from Pomegrante please click here Pomegranate launches customer testing lab harnessing academic grade knowledge into the boutique agency space. “I have been ... -
Is UX to blame for developing bad habits?
17 Jun 2020 PomegranateTo read the full article including examples from Pomegrante please click here I can’t wait for anything anymore! I get frustrated if my webpage doesn’t load in split seconds, I throw my toys if I see ... -
Your brand is your reputation
15 Jun 2020 PomegranateTo read the full article including examples from Pomegrante please click here Brand Realities - The Pomegranate Truth Your brand is your reputation. Good brands tell customers what they want. But how ...