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Contact Centres & Customer Service Summit
28 Mar 2024The Contact Centres & Customer Service Summit, taking place on the 29th & 30th of April, at the Radisson Hotel & Conference Centre, London Heathrow is a highly focused event that brings together innov ... -
“The 2023-24 UK Customer Experience Decision-Makers' Guide” is based on hundreds of surveys with UK businesses, and thousands of interviews with British consumers. Survey participants will exclusively ...
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Daktela contact centre provider first in UK to integrate ChatGPT into its service offering
25 Apr 2023Communication software and cloud solutions provider Daktela, becomes the first call centre as a service (CCaaS) provider to integrate ChatGPT directly into their platform. This implementation is made ... -
Starting in February 2023…We will be launching our CXFO Masterclass series! The workshops will be held at various venues across the UK and will cover a range of hot topics and challenges currently bei ...
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We are Oxus.AI, a Vilnius-based startup aiming to bring the advantages of speech analytics to customer support and sales teams working in ANY language!
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SECURE, DEPENDABLE, AFFORDABLE, KNOWLEDGEABLE We are all that you would want to handle your customer support, contact center, DME, Home Care, transcription, Software and networking back office needs! ...
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Calling ALL jobseekers…
26 Jul 2022Calling ALL jobseekers… Are you looking for a new job in the ICT sector? Keen to find out what else is out there? Look no further than…Comms Business Jobs! Comms Business Jobs is a specialist recruitm ... -
Twenty-some months into this new world of working, it’s clear that tools and processes designed for office-based teams aren’t effective for hybrid (home/office) work environments: whether it’s spreadi ...
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Britannic Technologies will be presenting at ‘Call and Contact Centre Expo’ on how to build an effective customer interaction suite with automation and AI technology. You will gain insight on how to m ...
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Call and Contact Centre Expo Returns to the ExCeL
16 Nov 2021 Call and Contact Centre Expo16th & 17th November 2021 - ExCeL, London Organisers of the Call and Contact Centre Expo are pleased to open the doors of the ExCeL, London to thousands of contact centre professionals today for the s ... -
How to launch a call deflection strategy
11 Jun 2021 RingCentralThe use of digital channels for customer service is becoming more widespread and offers many advantages: time saving, alignment with customer habits, and access to the history of interactions. In thi ... -
The future of customer experience
10 Jun 2021 RingCentralThis guide to building your business around the customer by RingCentral is an essential read for 2021, as experience will make or break your company. -
Are your communications slowing you down?
10 Jun 2021 RingCentralWhen it comes to communications, having too many apps might be doing more harm than good. The result is lower workplace morale and productivity, which hinders your organisation's ability to deliver ou ... -
What your employees need to keep your customers happy
07 Jun 2021 RingCentralJust how important is employee experience? RingCentral look at how happy employees make happy customers, technology overhwelm and more in this free ebook. -
Every year, ContactBabel carries out a survey of over 200 UK companies, looking at CX activities, strategies and benchmarks. The result is “The UK Customer Experience Decision-Makers’ Guide”. To whet ...
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Delivering an effortless customer experience is the best way to gain loyalty. In this free webinar on May 11th, 10am BST, learn how to create a Netflix-like customer experience in contact centres, wit ...
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Risk Management Show - Interview with Chris Beall, CEO at ConnectAndSell
21 Apr 2021 Risk Management ShowIn this episode of the Risk Management Show podcast, host Boris Agranovich meets Chris Beall, CEO at ConnectAndSell. In this interview they discussed the following questions: How GDPR, TCPA and other ... -
Puzzel appoints Frederic Laziou as its new CEO
25 Mar 2021 PuzzelPuzzel has appointed Frederic Laziou as its new CEO. Laziou is tasked with driving forward Puzzel’s international expansion, extending the vendor’s proposition into new regions and industry sectors, a ... -
Five ways to combat customer churn with Speech Analytics
25 Mar 2021 PuzzelThe benefits of nurturing your customers and earning their loyalty are well known, both for your organisation’s reputation and its bottom line. But sometimes just one bad experience can lead to custom ... -
mGage & Oxfam GB launch a world-first solution, Mobile Payments within RCS Messaging
25 Mar 2021 mGageThis innovative technology from mGage enables supporters to easily engage with Oxfam and provides a simple and seamless way to donate. It brings two proven solutions together, rich messaging and mobil ...