Are you losing customers to your competitors because your customer experience doesn't stack up? Limetropy can help you find and fix customer experience problems before your customers go elsewhere. Does collecting customer feedback leave customers with a bad impression of your brand? Limetropy can make collecting customer feedback part of the brand experience, resulting in improved response rates and better quality feedback. Does your Voice of the Customer programme just present problems, not solutions? Limetropy presents suggested solutions alongside customer feedback, empowering your staff to make changes for the better as quickly as possible. Are your employees empowered to own and improve customer experiences? Limetropy can give your employees at the front line of customer experience the power to make changes for the better, delivering specific local intelligence and proven action plans directly to them. Limetropy helps businesses find and fix customer experience issues quickly, before your customers give up and go to your competitors instead. Cloud based customer feedback and action technology - seamlessly gather customer feedback from customers across all channels, distribute it out to the people responsible for the customer experience and empower them to take action. Case management - close the loop on customer feedback by managing improvements and praise excellent service. Co-creation of experiences - we ask the customer to contribute ideas to the development of the customer experience and present this back in the form of ranked suggestions to the business. Social Media listening - The system includes a social media listening tool so you can gather both structured and unstructured feedback. Reward Engine - to thank respondents for their feedback. Got an existing VOC programme? - No problem, we regularly transfer data from existing programmes ensuring you never lose historical data. Limetropy is being used extensively in Mexico and Spain for clients such Mazda, Santander, Abanka, and Nestle. The system is supported by an experienced operations team to implement projects, so you can do the strategy and leave the rest to us. There are a lot of Voice of the Customer solutions in the marketplace: free, low cost or high end. The latter offer a sophisticated service that only a few companies can afford, and the low-cost solutions typically have limited functionality. That`s why we created our high-end solution without the hefty price tag, making Limetropy the smart choice.
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