Future of B2C loyalty programs in retail and eCommerce CRM Meet CareCloud CRM, forged to fit the needs of the retail and eCommerce B2C segment. Omnichannel CareCloud CRM allows you to gain a true 360-degree customer view and utilize the acquired knowledge in a flexible loyalty engine as well as in a marketing automation module. Create a highly customized, point-based loyalty scheme or define specific membership levels in the loyalty engine and let CareCloud CRM take care of the rest. Flat discounts or time-limited campaigns are super-effective in CareCloud CRM thanks to the smart segmentation based on 360-degree customer data. Our consultants will demonstrate the possibilities of the flexible loyalty engine at stand 1282. The CareCloud CRM API provides high versatility that allows you to connect a cash register in brick-and-mortar stores and e-shop, mobile app or kiosk checkout to one centralized administration. Discount or voucher application takes only milliseconds, regardless of whether the customer is staying at the counter or checking -out in the e-shop. Smart segmentation and marketing automation allow brick-and-mortar store staff to provide personalized offers in real-time. The same applies to cross-sell and upsell features in the e-shop. Visit stand 1282 to hear a success story of such implementation.
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