Customer & User Experience Expo 2021 Programme

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What goes up, must come down; but how do we make Contact Centre customer experience stay up?

16 Nov 2021
CUX Keynote Theatre
In this session we look at the volatility of customer service and how this relates to Contact Centre Customer experience by exploring the Customer Service Experience overall – we look at the emergence of data and how it can propel customer service forwards and why NPS and CES measures could be things of the past when it comes to measuring the overall Customer Experience.
Garry Gormley, Owner/Founder - FAB Solutions - The Contact Centre Specialists
FAB Solutions