Customer & User Experience Expo 2021 Programme

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Putting customers & colleagues at the heart of your technology transformation

17 Nov 2021
CUX Keynote Theatre

Consider how to create a seamless journey that works for your customers and people. By starting with our customers we can understand the root causes of contacts. Put people first with a clear strategy around skills, resource and development, underpinned by great communication.

  • Establish what matters most to your customers and don’t just offer channels because you can.
  • Learn how to join up customer journeys across channels and systems.
  • Hear practical case studies from award finalists who have transformed their organisations.
Phil Anderson, Director - The Forum
The Forum