Putting customers & colleagues at the heart of your technology transformation
Consider how to create a seamless journey that works for your customers and people. By starting with our customers we can understand the root causes of contacts. Put people first with a clear strategy around skills, resource and development, underpinned by great communication.
- Establish what matters most to your customers and don’t just offer channels because you can.
- Learn how to join up customer journeys across channels and systems.
- Hear practical case studies from award finalists who have transformed their organisations.