Customer & User Experience Expo 2021 Programme

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How human-in-the-loop technology unlocks the potential of AI for a modernised hybrid contact centre

16 Nov 2021
Customer and User Experience

Technology is available today to automate the large majority of customer interactions in a distributed, hybrid contact centre environment. Supporting this evolution will be Human-in-the-loop technology that will unlock the potential of AI and operationalises it through the power of agent expertise. In this session, we will discuss:

  • What is human in the loop technology
  • Why the use of AI is imperative to modernise contact centres
  • How AI and automation will elevate the role of agents 
Speakers
Jay Gupta , AI Expert - Talkdesk
Talkdesk