Customer & User Experience Expo 2021 Programme

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How Amazon Connect Intelligent Contact Centres Can Help Businesses Grow

17 Nov 2021
The Digital Customer

Companies are increasingly moving to cloud technologies but still have data stored in disparate systems. Intelligent process automation can streamline existing processes, reduce costs and improve the overall customer experience. Additionally, the provision of cloud infrastructure services allows an organisation to scale up/down to meet seasonal variations in demand.

This presentation provides an overview of Amazon Connect and supporting AWS services which allow for full end to end process automation.

Carl Chalfont, Principal Consultant - Alscient Ltd