Customer & User Experience Expo 2021 Programme

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Evolving the Contact Centre: How to onboard, upskill, empower and retain agents in a rapidly changing environment

16 Nov 2021
The Digital Customer
Contact centres face a myriad of new and existing pressures. Maintaining an agent workforce with the necessary skills to succeed in the current turbulent environment has never been more challenging. In this session, you'll be taken through innovative examples of how organisations are adapting their operations in order to guide their agents in providing the best service possible and delighting customers.
Joshua Averill, Head of Sales - Awaken Intelligence
Awaken Intelligence