Customer & User Experience Expo 2021 Programme

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Customer & User Experience Expo 2021 Programme

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CUX Keynote Theatre
  1. CUX Keynote Theatre
    Customer service in the digital age revolves around multiple communication channels, also known as o ...
    Collinson and Freshworks
    Sponsors
    Collinson and Freshworks
  2. CUX Keynote Theatre
    In this session we look at the volatility of customer service and how this relates to Contact Centre ...
    FAB Solutions
    Sponsors
    FAB Solutions
  3. CUX Keynote Theatre
    Vulnerable customers are at a greater risk of harm due to financial, health or capability constraint ...
    Odigo
    Sponsors
    Odigo
  4. CUX Keynote Theatre
    Frontline teams can often find themselves operating as an island - disconnected from the rest of the ...
    8x8
    Sponsors
    8x8
  5. CUX Keynote Theatre
    With more than 50% of the UK adult population considered to be in a vulnerable circumstance at any o ...
Customer and User Experience
  1. Customer and User Experience
    Customer expectations, needs and behaviours are changing faster than ever before, accelerated by the ...
    Odigo
    Sponsors
    Odigo
  2. Customer and User Experience
    Technology is available today to automate the large majority of customer interactions in a distribut ...
    Talkdesk
    Sponsors
    Talkdesk
  3. Customer and User Experience
    mGage
    Sponsors
    mGage
  4. Customer and User Experience
    In a winner-take-all economy, only the creative survive. Businesses and brands must be more imaginat ...
    andjump
    Sponsors
    andjump
  5. Customer and User Experience
    With all the competition out there for all industries, the customer has the luxury of going to whoev ...
    TVR Media LTD
    Sponsors
    TVR Media LTD
  6. Customer and User Experience
    In-Tact
    Sponsors
    In-Tact
  7. Customer and User Experience
    Have you ever launched a website or digital product that either; Didn't fit the target market? Fell ...
    PixelTree
    Sponsors
    PixelTree
The Digital Customer
  1. The Digital Customer
    More than Metrics GmbH
    Sponsors
    More than Metrics GmbH
  2. The Digital Customer
    Puzzel Ltd
    Sponsors
    Puzzel Ltd
  3. The Digital Customer
    The roles within contact centres are changing. With that, the role of QA is evolving and demands for ...
    Awaken Intelligence
    Sponsors
    Awaken Intelligence
  4. The Digital Customer
    Armour Interactive Ltd
    Sponsors
    Armour Interactive Ltd
  5. The Digital Customer
    Disciple Media
    Sponsors
    Disciple Media
  6. The Digital Customer
    In a winner-take-all economy, only the creative survive. Businesses and brands must be more imaginat ...
CUX Keynote Theatre
  1. CUX Keynote Theatre
Customer and User Experience
  1. Customer and User Experience
    Limetropy UK
    Sponsors
    Limetropy UK
  2. Customer and User Experience
    E Sales Hub
    Sponsors
    E Sales Hub
  3. Customer and User Experience
    As customers' expectations have changed, the demand for instantaneous responses has steadily increas ...
    e-bot7 GmbH
    Sponsors
    e-bot7 GmbH
  4. Customer and User Experience
    The advent of the in vehicle digital screen has seen an explosion of interfaces in every manner of v ...
    Conjure Ltd
    Sponsors
    Conjure Ltd
The Digital Customer
  1. The Digital Customer
    Companies are increasingly moving to cloud technologies but still have data stored in disparate syst ...
    Alscient
    Sponsors
    Alscient
  2. The Digital Customer
    Solvatio AG
    Sponsors
    Solvatio AG
  3. The Digital Customer
    Infinity
    Sponsors
    Infinity
  4. The Digital Customer
    Exploring the ways new technology can help businesses truly understand the actions and behaviours of ...
    Smartlook
    Sponsors
    Smartlook
  5. The Digital Customer
    "The future success of customer service organizations rests on their ability to continuously anticip ...
    KMS Lighthouse
    Sponsors
    KMS Lighthouse
  6. The Digital Customer
    Join us as we explore the customer service gap model together and highlight key strategies for deliv ...
    Bunnyfoot
    Sponsors
    Bunnyfoot