Customer & User Experience Expo 2021 Programme

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Customer & User Experience Expo 2021 Programme

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CUX Keynote Theatre
Odigo
  1. CUX Keynote Theatre
    Customer service in the digital age revolves around multiple communication channels, also known as o ...
    Collinson and Freshworks
    Sponsors
    Collinson and Freshworks
  2. CUX Keynote Theatre
    In this session we look at the volatility of customer service and how this relates to Contact Centre ...
    FAB Solutions
    Sponsors
    FAB Solutions
  3. CUX Keynote Theatre
    Vulnerable customers are at a greater risk of harm due to financial, health or capability constraint ...
    Odigo
    Sponsors
    Odigo
  4. CUX Keynote Theatre
    Frontline teams can often find themselves operating as an island - disconnected from the rest of the ...
    8x8
    Sponsors
    8x8
  5. CUX Keynote Theatre
    With more than 50% of the UK adult population considered to be in a vulnerable circumstance at any o ...
  6. CUX Keynote Theatre
    Against the backdrop of ‘The Great Resignation’, recent CCMA research shows those most at risk of qu ...
    Atos & Nice InContact
    Sponsors
    Atos & Nice InContact
Customer and User Experience
KMS Lighthouse
  1. Customer and User Experience
    Customer expectations, needs and behaviours are changing faster than ever before, accelerated by the ...
    Odigo
    Sponsors
    Odigo
  2. Customer and User Experience
    Technology is available today to automate the large majority of customer interactions in a distribut ...
    Talkdesk
    Sponsors
    Talkdesk
  3. Customer and User Experience
    Explore what's new in mobile communication technologies, and how you can leverage the same to engage ...
    Kaleyra
    Sponsors
    Kaleyra
  4. Customer and User Experience
    In a winner-take-all economy, only the creative survive. Businesses and brands must be more imaginat ...
    andjump
    Sponsors
    andjump
  5. Customer and User Experience
    With all the competition out there for all industries, the customer has the luxury of going to whoev ...
    TVR Media LTD
    Sponsors
    TVR Media LTD
  6. Customer and User Experience
    Have you ever launched a website or digital product that either; Didn't fit the target market? Fell ...
    PixelTree
    Sponsors
    PixelTree
The Digital Customer
  1. The Digital Customer
    Unfortunately, silos persists in agile-land. Agile projects often still lack a shared language, mutu ...
    More than Metrics GmbH
    Sponsors
    More than Metrics GmbH
  2. The Digital Customer
    The pandemic has been a challenge for many businesses, but it's also created some unexpected opportu ...
    Puzzel Ltd
    Sponsors
    Puzzel Ltd
  3. The Digital Customer
    Contact centres face a myriad of new and existing pressures. Maintaining an agent workforce with the ...
    Awaken Intelligence
    Sponsors
    Awaken Intelligence
  4. The Digital Customer
    Most CX improvement programmes are only going to get you so far. If you want to know how to deliver ...
    Infinity
    Sponsors
    Infinity
CUX Keynote Theatre
Odigo
  1. CUX Keynote Theatre
    This entertaining, energising, inspirational, educational and unforgettable musical keynote performa ...
  2. CUX Keynote Theatre
    The way the world views your brand directly affects your organisation. It always has done. But now i ...
    SoCrowd
    Sponsors
    SoCrowd
  3. CUX Keynote Theatre
    Consider how to create a seamless journey that works for your customers and people. By starting with ...
    The Forum
    Sponsors
    The Forum
  4. CUX Keynote Theatre
    With the emergence of chat-bots, customers can now self-serve when it comes to simple requests they ...
    Eleveo
    Sponsors
    Eleveo
Customer and User Experience
KMS Lighthouse
  1. Customer and User Experience
    Clientship
    Sponsors
    Clientship
  2. Customer and User Experience
    How having one reporting and analytics view of multiple systems enables a real time view of the full ...
    E Sales Hub
    Sponsors
    E Sales Hub
  3. Customer and User Experience
    As customers' expectations have changed, the demand for instantaneous responses has steadily increas ...
    e-bot7 GmbH
    Sponsors
    e-bot7 GmbH
  4. Customer and User Experience
    The advent of the in vehicle digital screen has seen an explosion of interfaces in every manner of v ...
    Conjure Ltd
    Sponsors
    Conjure Ltd
The Digital Customer
  1. The Digital Customer
    Companies are increasingly moving to cloud technologies but still have data stored in disparate syst ...
    Alscient
    Sponsors
    Alscient
  2. The Digital Customer
    Learn to gauge how your customers are feeling, how they want to interact with you and where they are ...
    Infinity
    Sponsors
    Infinity
  3. The Digital Customer
    "The future success of customer service organizations rests on their ability to continuously anticip ...
    KMS Lighthouse
    Sponsors
    KMS Lighthouse
  4. The Digital Customer
    Join us as we explore the customer service gap model together and highlight key strategies for deliv ...
    Bunnyfoot
    Sponsors
    Bunnyfoot