Why do People Find Chatbots Annoying?!
I believe it is strange to hear this question from a Bot UX Designer, but this is one of the most important riddles a professional has to solve to produce highly successful chatbot applications. During the presentation @Yusuf will show the reasons behind bot success and fail, and share interesting bot use cases with the listeners.
3 key takeaways from session:
- Chatbots will not be successful just because they are chatbots
- There are many invisible rules one should follow to create a popular chabot
- The chatbot is a rich technology with many vast potentials – but you have to understand its benefits and disadvantages