2020 Programme

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Why do People Find Chatbots Annoying?!

10 Nov 2020
Theatre 18 - The Digial Customer

I believe it is strange to hear this question from a Bot UX Designer, but this is one of the most important riddles a professional has to solve to produce highly successful chatbot applications. During the presentation @Yusuf will show the reasons behind bot success and fail, and share interesting bot use cases with the listeners.

3 key takeaways from session:

  • Chatbots will not be successful just because they are chatbots
  • There are many invisible rules one should follow to create a popular chabot
  • The chatbot is a rich technology with many vast potentials – but you have to understand its benefits and disadvantages
Yusuf Bayrak, Bot UX Designer - RoboRobo
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