2020 Programme

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Welcome to the Age of Convenience

15 Sep 2020
Theatre 18 - The Digial Customer

Customers expect actionable answers to their problems. They expect to have their needs met quickly and accurately. They expect convenience, and your business should be prepared to provide it to them. Welcome to the Age of Convenience. Companies need to meet customers’ needs on their terms, and more and more companies are realizing the necessity of AI solutions, web self-service, and online communities to make that happen. Hear from two industry experts on how you can lean on these innovative solutions to transform the future of your customer service.

3 key points that delegates can takeaway from session:

  • What is the Age of Convenience and why you need to prepare for it.
  • How customer expectations have evolved and how companies are responding.
  • Learn how Verint and 4 Roads can help prepare you for the Age of Convenience
Speakers
Rob Nash, CEO - 4 Roads
Farrukh Iftikhar, Sales Director - Verint
Response Tap