2020 Programme

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Rules For Rockstars

11 Nov 2020
Keynote Theatre 1

In this high energy, entertaining and musical keynote you’ll learn lessons from a former real - life, award winning rockstar. This is the world's first and only musical CX Keynote. 'Customer Experience Rockstar' & Host of Amazon Prime’s ‘This Week in CX’, James Dodkins will share stories, ideas, frameworks and mindsets that will guarantee that you turn your customer experience up to 11.

James is even going to dust the cobwebs off of his guitar to give you all a musical experience that you’ll never forget. James' client list reads like a 'who's who' of global brands with Disney, Microsoft, Nike, Mercedes-Benz, Lego, AMEX, IBM and many more included.

James trains, coaches and speaks all over the world helping companies deliver a ‘Rockstar Customer Experience’ You'll learn James' 5 'Rules For Rockstars'

  • Find Inspiration
  • Create Superfans
  • Put things right
  • Make things clear
  • Let teams rock And maybe some surprises thrown in for good measure!
James Dodkins, Founder - Rockstar CX