2020 Programme

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RCS Messaging: How to Transform Customer Engagement

15 Sep 2020
Theatre 7 - Customer + User Experience

Join this seminar to learn about the next gen messaging service, RCS RCS (Rich Communication Services) is redefining business messaging by taking everything consumers love about SMS and adding rich media, interactive tools and enhanced capabilities, creating an omni-channel messaging service that improves the customer experience and leads to higher engagement rates for consumer-focused campaigns.

3 key delegate takeaways:

  • Why mobile messaging is the preferred channel for consumers
  • How RCS messaging can reduce customer service costs and increase ROI
  • How to develop an omni-channel strategy with RCS
Nick Millward, VP of Europe - mGage