2020 Programme

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Learn how to harness customer empathy to grow your business

16 Sep 2020
Theatre 7 - Customer + User Experience

70 per cent of businesses believe they are customer centric, however, only 35 per cent of customers believe that to be true (source: Capgemini). We call this the empathy gap. Join us for an exclusive workshop to find out how to bridge this gap and put the customer at the centre of your decision making to transform business growth.

3 key takeaways from this session:

  • How to bridge the empathy gap between your business and your customer.
  • The key steps to using real human insight across your organisation.
  • Scaling the voice of the customer in your organisation.
Speakers
Louis Granger, EMEA Solutions Lead - User Testing