2020 Programme

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Keeping up with AI

15 Sep 2020
Theatre 18 - The Digial Customer

Today, customer service is unscalable, unautomated and costly for companies. Support agents have to answer the same questions and processes every day. We believe this presents a missed opportunity as it is a direct link to the customers and their concerns. Through pre-trained machine learning algorithms AI-systems can automate answers and processes and suggest the best answers to agents. This reduces average handling times, increases sales and saves up to 80% of costs.

3 key delegate takeaways from session:

  • Why change is inevitable in customer communication
  • How AI and human agents can go hand in hand
  • How we can leverage AI in customer communication
Speakers
Fabian Berenger, CEO and Co-Founder - e-bot7
Response Tap