2020 Programme

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How to design for magic and metrics

11 Nov 2020
Theatre 18 - The Digial Customer

Much of the language of innovation has been baked in cost-cutting and efficiencies. Great for business, less so for customers because ‘Minimum Viable Product’ too often becomes just that: the minimum. Business and brands need to be much more imaginative and ambitious about the value and experience they deliver to customers. Copy and paste just doesn’t cut it. This presentation is a case for more creative and creative thinking by business. The benefits: better relationships and a revitalised outlook for the future.

3 key delegate takeaways from session:

  • Linking design to business value
  • Creating integrated experiences
  • Designing for the long term
Melissa Clark, Co-founder and Design Strategy Director - andjump
Response Tap