2020 Programme

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Hidden insights that reveal what customers really need and want

15 Sep 2020
Theatre 18 - The Digial Customer

We’ll discuss how, the insights you need to better serve your customers and meet their needs, are often already at your fingertips. It’s easy to overlook the wealth of information we gather from our customers as they interact with us. Our customers tell us all the time, in their actions, inactions or direct feedback, what they really need from us and how they need to be treated.

3 key delegate takeaways:

  • Where you can find hidden insights
  • How to interpret feedback
  • How to put what you learn into action
Celia Felgate, Director - Fresh Nous Limited
Response Tap