2020 Programme

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Empathy and Intuition: Two Driving Factors for Business Growth

15 Sep 2020
Keynote Theatre 1

Companies spend billions of dollars creating digital initiatives to better serve the connected consumer, but as they’ve gone about it, too many businesses are forgetting a crucial element—the need to engage with customers on a human level. Join us to learn how you can bridge the empathy gap between your company and your customer to drive business growth.

3 key delegate takeaways from session:

  • Key steps to scaling customer empathy across your organization
  • The growth benefits of developing customer intuition and empathy
  • Learn who is getting it right and how they are using Human Insight to become leaders in customer loyalty
Speakers
Jamie Anderson, Chief Growth Advisor - User Testing
Genesys