Create customer first culture with actionable insights
16 Sep 2020
Theatre 18 - The Digial Customer
Everyone wants actionable insights but no one seems to be getting them. The role of actionable insights is crucial in creating customer first culture. How can your employees put the customer first if they do not know what customers think? The talk discusses what are actionable insights, why they are important and how to get them. 3 key delegate takeaways: • What are actionable insights? • Why they are important for creating customer first culture? • How to get them?