2020 Programme

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Changing consumer behaviour and how to adapt your business to be truly customer centric

11 Nov 2020
Keynote Theatre 1

Martin will present the building blocks for customer centricity including how to meet the changing needs of customers, the need for an employee first business, social responsibility, a brand with purpose, customer engagement and the drivers for maximising customer lifetime value.

3 key delegate takeaways from session:

  • The roadmap for building customer centricity
  • How to prioritise the opportunities
  • Case studies of leading brands who do it best
Speakers
Martin Newman, The Consumer Champion - The Customer First Group
Genesys