Welcome to the UK’s biggest Customer & User Experience event, connecting the most proactive professionals within sectors such as retail, hospitality, travel and finance with the tips, techniques, innovations and strategies that they need to take their CX strategy to the next level!

Europe's Leading Event For Customer Experience Professionals

Our show features over 250 Seminars from the likes of:

18th & 19th March 2020
ExCel, London

Maryana Lemak and My-Lan

in-Tact

Nienke Ris

Customer Experience Lead Modern Workplace – Western Europe HQ - Microsoft

Kris Costello

FastDox

Zviki Ben Ishay

Lightico

Dr Nicola J. Millard

Head of Insight & Futures - BT

Dave Thomson

Solution Engineer – Salesforce for Service - Salesforce

• 

  Maryana Lemak and My-Lan

  in-Tact

  

  Nienke Ris

  Customer Experience Lead Modern Workplace – Western Europe HQ - Microsoft

  

  Kris Costello

  FastDox

  

  Zviki Ben Ishay

  Lightico

  

  Dr Nicola J. Millard

  Head of Insight & Futures - BT

  

  Dave Thomson

  Solution Engineer – Salesforce for Service - Salesforce

• 

  Dr Peter Brooks

  Chief Behavioural Scientist - Barclays

  

  James Dodkins

  Founder - Rockstar CX

  

  NIKKI PATEL

  SENIOR ADVISOR AND CLINICIAN - CARBYNE

  

  Clare Muscutt

  Founder & Director - CMXperience Ltd

  

  Daniel Ord

  Founder - OmniTouch International

  

  Dominique Pfeffer and Shameem Smillie

  Contact Center AI Partner Lead & Mitel Contact Centre Sales Lead - Mitel and Google

• 

  Suzi Caesar

  Global Director of Customer Experience - Sage

  

  Nick King

  Insight Director - AutoTrader

  

  David Ruiz

  CX & Design Director - e.Voyageurs SNCF

  

  Martin Newman

  The Consumer Champion - The Customer First Group

  

  Katie Gibbs

  Head of AI - BJSS

  

  Natalie Keightley

  Solutions Marketing Director - Avaya