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18 & 19 MARCH 2020


Richard Pennington: Speaking at the Customer and User Experience Expo

Richard Pennington

4net Technologies Ltd

Transforming customer experience through innovative use of technology

Richard will discuss the trends and deliverables in Digital Transformation. Using real-life examples, he will identify how your organisation can combine technologies such as AI (artificial intelligence), Omni Channel and Speech Analytics to manage and improve your customer journey and experience. He will also consider the innovative ways 4net delivers these services, which has culminated in them being awarded Avaya’s International Cloud Partner of the Year 2019.

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Richard Pennington will be speaking in the following theatres: