Harris & Saunders Consulting
Putting the Vulnerable Customer on your CX agenda
The ability to access businesses and services can be affected by factors such as disability or age. Companies are missing out on this core section of the market ; not only the considerable spending power of the “purple pound” but the opportunity to increase brand value by really fulfilling a key social agenda as well.
We challenge listeners to think about what it means to live, work and access services with a disability or other additional need. The talk drives home the message to motivate the audience to start making immediate positive changes within their organisation.