CardEasy 'keypad payment by phone' PCI solution for contact centres
Using Syntec`s patented CardEasy managed service, your customers enter their card numbers using the touchtone keypad (DTMF) of their own phone, mid-call with the agent or using customer self-service autopay (IVR).
This de-scopes your call centre and call recordings from PCI DSS, reducing the risk and costs associated with managing card payments in your contact centre, whilst improving customer trust, call handling times and lost transaction rates.
Watch our video demo to see how CardEasy helps with PCI DSS and GDPR scope reduction.
CardEasy enables you to comply fully with PCI DSS as follows:
Your agents will not be exposed to callers` sensitive card numbers
Card numbers will not be stored in your call recordings or captured in screen recordings
As the sensitive card numbers do not enter your contact centre or network, this de-scopes this environment almost completely from PCI DSS regulations and audit requirements
Your agents can talk to the caller throughout to control the call and transaction.
CardEasy also offers a customer self-service autopay option (IVR) for when no agent assistance is required, such as balances payable, utility bills, charity donations and subscriptions.
Note that `pause and resume` solutions for call recording - which cut the call recording at the point at which the agent asks for the card details - will still leave the agent exposed to them and so the contact centre environment and agents still remain in scope of the PCI regulations and open to fraud.
Tel: 020 7741 2000